Curitiba, Brazil - DOP - 3068571 Job Description: Role Purpose - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._ Do - Support process by managing transactions as per required quality standards - _Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue_ - _Update own availability in the …